SHIPPING policy
We offer shipping worldwide. There are two shipping methods: DHL /Fedex fast shipping 5-7 days & standard shipping 15-20 days.
Each of your order will be safely packed with boxes/cartons/envelope bags, so please don’t worry about product transportation. We take care for everything;
The tracking number for each package is provided after the order is shipped;
We can only ship out your order to the address provided when you check out, so please check your delivery address carefully before completing your order;
Shipping costs will vary depending on location and order weight;
Please contact us if you have not received the order for a long time after the online tracking system states that the item has been delivered.
How do I track my packages?
- You will be notified with your tracking information via e-mail once your order is shipped. If you haven’t received tracking information within 5 days, please contact us.
Duties, Taxes, Customs & Other Fees
- International orders may be subject to customs, taxes, and other fees; this is determined by local policy. Please note that any import duties or other customs-related taxes are not included in the product or shipping prices. You as the buyer are responsible for these charges. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
What if my order never arrives or is stolen?
- If the logistics shows that the package has been signed for, but you have not received the package, please try to contact your family or neighbors first to see if it has been collected for you. If you do not receive it, please contact us within 7 days, we will confirm the status of the package with the logistics company. In the meantime, please contact your local courier for faster assistance.